AfterSales Systems Manager

Position overview

The AfterSales Systems Manager serves as the subject matter expert for key support systems within the Porsche ecosystem.  This role serves as the Subject Matter Expert for second-level support and third-level escalation pertaining to the Porsche Central Service System, World Warranty System, DMS integration, and AfterSales Business Intelligence tool.

Roles & responsibilities

• Identify training needs for Dealers and Field on AfterSales systems
• Serve as a partner with PAG colleagues to identify, test, and resolve issues on an ad-hoc basis
• Liaison to PAG, communicate with various PAG counterparts at multiple levels directly regarding system design enhancements and emergencies with operations at PCNA
• Test and quality control AfterSales  data prior to new model years and new model launches
• Test critical data feeds before implementation and trouble-shoot afterwards
• Proactively identify and resolve issues and risks to project outcomes related to planned changes in the AfterSales department
• Support new initiatives that interface with PCSS, WWS, and DMSi
• Assists with operational projects and initiatives for the AfterSales organization. Assists with documentation and rolling out of new procedures or systems within the AfterSales organization.
• Collaborates with multiple stakeholders to develop creative, efficient, strategic and tactical AfterSales reporting needs
• Creates presentation data for executive management
• Collaborates with multiple stakeholders to develop action-based reporting metrics
• All other duties as assigned

Education:  

• Bachelor’s degree in business administration, marketing, economics, MIS, computer science, or other relevant field from a leading institution of higher learning

Experience:

• 5 years of professional experience in project management, or analytical role, perferable for an automotive OEM
• Proven problem solver in system optimization and developing corrective actions
• Experience in presentations to large groups and classroom instruction
• PMP or Agile Certifications

Skills:

• High proficiency in Microsoft Office, with emphasis on advanced skills in Excel and PowerPoint
• Fluent in English, German language skills a plus
• Willingness to travel.  Some international travel required
• Excellent interpersonal and communication skills
• Detail-oriented and positive attitude
• Adept at working both with team members and on independent projects
• Strong analytical, organizational, and time management skills

Competencies:

• Passion for the Porsche brand
• Self-starter with the ability to structure tasks with minimal supervision
• Current knowledge of automotive AfterSales systems and processes
• Must be able to meet deadlines while multi-tasking in a fast-paced environment
• A desire to provide legendary customer experiences
• Knowledge of analytical reporting tools and reporting technologies
• Experience leading and working within an Agile project team

Percentage of required travel: Minimal travel

Physical requirements

• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, and climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.

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