Aftersales Intern

Position Objective:

Are you passionate about cars and eager to gain hands-on experience with one of the world's most iconic automotive brands? Porsche Cars Canada (PCL) is looking for an Aftersales Intern to join our team in January 2025 for a 6-month term. This position will support with impactful projects supporting our Product Quality, Customer Commitments, and Technical Training teams. This is your chance to be at the heart of the action, engaging in a variety of tasks from technical training activities to customer relations and regulatory affairs.

Join our team for a hands-on experience in the fast-paced world of automotive import operations, grow your professional network by collaborating with various departments within the company, and enhance your skills in a supportive and innovative environment.

What You’ll Do:

• Provide support to the Manager, Product Quality & E-Performance•Assist the Manager, Technical Training with training activities and reports
• Aid the Manager, External Affairs & Customer Relations
• Analyze PCL After Sales PPN space and develop an action plan for enhanced utilization
• Oversee special tool inventory, create and maintain an inventory tracking tool
• Generate PRMS (technical ticket tool) reports to create KPIs for product quality
• Prepare and analyze Training surveys, creating comprehensive reports
• Offer Porsche Academy admin support including setting up classes in Porsche’s proprietary system, PALMS 2.0
• Conduct technical training analysis to determine training needs and plan course offerings accordingly
• Coordinate HV Battery repairs
• Process customer request and assist with goodwill administration
• Manage approval requests for Purchase Orders and invoicing
• Contribute to various process improvement projects

What You'll Bring:

Education:

• Recent graduate or current student earning a Bachelor’s Degree in Engineering, Business, or similar discipline
• Basic understanding of dealership functions, parts, and service operations

Skills:

• Strong written and oral communication skills
• Advanced problem-solving abilities and troubleshooting complex issues
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Adobe
• Proactive attitude with the ability to work independently
• Strong multitasking skills, managing several activities at once
• Commitment to continuous development and learning opportunities
• Excellent analytical, organizational, and time management skills
• Ability to speak French is preferred
• German language proficiency is an asset

Why Porsche Cars Canada?

At Porsche, we are driven by our passion for performance and innovation. As a part of our team, you’ll work with a group of dedicated professionals and industry leaders who share a commitment to excellence. We offer a dynamic work environment, opportunities for development, and the chance to be a part of an iconic brand.

Ready to Accelerate Your Career?

Join us at Porsche Cars Canada and contribute to a legacy of innovation and excellence. Apply today!

Our Porsche excite! Standards:

Integrity: We are fair and honest. We operate within our Drift Circle and hold our self and others to the highest ethical standard.

Relationship: We anticipate needs and create personalized connections with our customers and each other.

Excitement: We go the extra “1%” to create memorable experiences.

Efficiency: We are entrepreneurial and run our business as if we own it.