2nd level Technical Support - Consultant (f/m/d)

• Take-over requests via all defined communication channels (e-mail and ticket tools) respecting the defined SLAs
• Record the messages from e-mails in the corresponding ticket tools
• Reproduce the error on Production/Test environment
• Open incidents for development team when necessary, and track the resolution status
• Monitor and track the incoming incidents
• Log file analysis
• Ticket alerting to representative/ service delivery manager when SLA is exceeded
• Handle the dispatching or escalation of complex requests to 3rd level support after technical analysis (Jira)
• Inform all stakeholders about application-critical relevant topics and events (also by phone)
• Define and document support processes
• Participate at the on-call duty

• Previous relevant work experience
• DataBase knowhow – SQL, Jira, general knowledge of ITIL processes, ITSM
• Analytical thinking, focus on problem-solving, teamwork

Things to know before departure: 

• Start: by arrangement -  always on the 1st and 15th of the month
• Working hours: full-time ( 40h); 27 vacation days
• Employment contract: Unlimited
• Line of work: Consulting
• Language skills: Fluency in written and spoken English; Nice to have German
• Flexibility & willingness to travel
• Other: a valid work permit

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

http://www.mhp.com/ 

At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We always welcome curiosity, creativity, and unconventional thinking patterns.
• We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
• We’re here to co-create your ideal career growth plan tailored to your professional aspirations.

The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.

Still, have questions? Then take a look at our FAQs on our careers page.

If you have any further questions, please contact our recruiting team at recruiting-romania@mhp.com