Service Desk - 2nd Level Support with German - Consultant / SeniorConsultant (f/m/d)

• Serve as the escalation point for complex technical issues that 1st Level Support cannot resolve, addressing problems via phone, support portal, or email
• Identify, assess, and troubleshoot customer needs, working to resolve intermediate to advanced technical issues related to IT systems, software, and applications, while also providing support for basic IT-related requests
• Resolve escalated service requests in line with agreed service levels, ensuring that solutions are well-documented and communicated back to 1st Level Support for future reference, while striving to improve customer service, perception, and satisfaction
• Update and expand Knowledge base content by documenting resolutions to new and recurring issues, which helps enhance the team’s efficiency and effectiveness
• Support and mentor 1st Level Support team members by providing guidance, training, and technical assistance to empower them to resolve issues independently
• Collaborate closely with other IT teams to escalate critical issues when necessary, ensuring timely and effective resolution of high-priority incidents

• Excellent communication skills: you will be listening and speaking to people by phone, often in some state of distress
• Ability to listen, speak plainly and communicate effectively will be necessary
• Problem-solving skills: ability to analyze and resolve a variety of technical issues, delivering effective solutions in a timely manner
• Customer-oriented and cool-tempered
• Ability to work in a team and communicate effectively
• Proven experience in IT support
• Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)

Things to know before departure: 

• Start: by arrangement -  always on the 1st and 15th of the month
• Working hours: full-time (40h); 27 vacation days
• Employment contract: Unlimited
• Line of work: Consulting 
• Language skills: Fluency in written and spoken German (B2-C1) & English (B1)
• Flexibility & willingness to travel
• Other: a valid work permit

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

http://www.mhp.com/ 

At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We always welcome curiosity, creativity, and unconventional thinking patterns.
• We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
• We’re here to co-create your ideal career growth plan tailored to your professional aspirations.

The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.

Still, have questions? Then take a look at our FAQs on our careers page.

If you have any further questions, please contact our recruiting team at recruiting-romania@mhp.com