Workshop Support Intern

Roles & responsibilities

• Assist AfterSales Technical and Workshop Support teams with the achievement of organizational objectives.
• Gathering, entering and analyzing data, creating dashboards and presentations.
• Collect Service and Diagnostic Media issues as reported by Porsche Centers.
• Direct communication with Porsche Centers via PRMS ticket, email, phone or in person.
• Analyze Workshop Media Feedback cases.
• Work with PCNA and/or PAG to solve reported issues.
• Assist with the interaction of various departments and external vendors.
• Ad-hoc administrative tasks and AfterSales projects.

Qualifications

Required Skills:

• Highly self-motivated with excellent independent time management
• Proactive ability to locate and identify issues with minimal direction
• Attention to detail with strong problem solving and analytical skills
• Strong written and verbal communication skills
• Desire for continuous development and learning opportunities
• Professional, pleasant, and customer service oriented disposition

Preferred qualifications include:

• Recent graduate or in process of obtaining a higher education degree or comparable study.
• Training, coursework, and/or experience in automotive, engineering or transportation.

Preferred skills include:

• Basic/entry level German language familiarity.
• Experience using Microsoft Office 365 software, especially PowerPoint and Excel
• Ability to analyze data and develop concise reports; Excel, SQL, MS Access, SAP-BW/BO

Physical requirements

• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law. 

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