After Sales Manager

• Oversee the overall performance of the aftersales department, including service, parts, and customer care.
• Manage day-to-day operations and develop strategic plans to optimize efficiency and profitability.
• Monitor departmental KPIs, ensuring alignment with Porsche's quality and operational standards.
• Lead and mentor the team to foster a high-performance culture and ensure smooth collaboration across functions.
• Handle budget management and drive initiatives to improve operational outcomes
• Deliver exceptional customer service by fostering a culture of excellence within the team.
• Address customer concerns promptly and professionally, ensuring maximum satisfaction.
• Oversee the development and implementation of initiatives to enhance customer retention and loyalty
• Maintain compliance with Porsche’s global standards in all aftersales operations.
• Lead local and regional projects aimed at improving aftersales processes and customer engagement.
• Collaborate with internal and external stakeholders to implement innovative solutions and best practices.

• Bachelor’s degree in Automotive Engineering, Business Management, or a related field.
• At least 5 years of managerial experience in automotive aftersales, preferably with premium or luxury brands.
• Proficiency in automotive diagnostic tools and aftersales software systems.
• Strong communication and interpersonal skills.
• Fluency in English; proficiency in Indonesian is an advantage.
• Posseses strategic thinking and problem-solving skills with exceptional organizational and decision-making abilities.
• Adaptable to dynamic environments and challenges.
• Strong customer focus and a passion for delivering outstanding service.
• Ability to foster teamwork and inspire high performance.

Porsche in Indonesia was established on 10th of July 2002. Currently two authorized dealers are operating in Indonesia, one located in Jakarta (Porsche Centre Jakarta) and the other one in Surabaya (Porsche Centre Surabaya).Porsche Indonesia’s focus is unquestionably on the people; our customers and employees; as we understand that the most valuable capital of this company are its loyal customers and its work force and its dedication for outstanding performance.Only thus we are able to sustain the existing exceptional company performance, exceeding potential, valuable opportunity and growth to achieve profitable returns and transforming us to be a market leader in Indonesia.

Email applications to careers@eurokars.co.id