Junior Consultant in Customer Experience (all genders)

Join our team as a Junior Customer Experience Consultant and accelerate your career in CX!

In this role you'll gain valuable on-the-job experience working alongside experienced consultants, contributing to exciting projects that help our clients succeed. You're eager to learn, possess strong analytical skills, and are excited to contribute to innovative solutions that shape the future of the automotive industry.

As a Junior Customer Experience Consultant you will help our customers improve how their businesses interact with its customers utilising a variety of skill and tools. Adaptability will be required in this role, one day you might be analysis their customer journeys, the next you might be implementing solutions to boost satisfaction and loyalty. This is a highly varied and exciting roles working with a number of prestigious and forward thinking customers.

Responsibilities:

• Gain valuable experience supporting the successful delivery of client projects.
• Contribute to core Consulting activities such as business analytics, strategic advisory, and workshop support.
• Develop presentation and report-writing skills by contributing to client deliverables, including presentations and reports.
• Collaborate effectively with experienced consultants and learn from their expertise.
• Develop strong analytical and problem-solving skills by supporting data analysis and solution development.
• Gain exposure to business development by supporting the creation of proposals and identifying new business opportunities.
• Learn about the automotive industry by staying abreast of the latest industry trends and technologies.
• Develop an understanding of client relationships by supporting account management activities.

• Experience of working within a Customer Experience related field (preferably within a Consulting context)
• Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, Economics) from a top-tier university,
• Extremely strong verbal and non-verbal communication skills for engaging with customers and internal teams – with a focus on empathy and active listening,
• Strong analytical and problem-solving skills with the ability to structure complex problems and develop creative solutions.
• Very Tech Savy and engaged in understanding in CX centric technology platforms (CRMs, CPDs, Marketing Automation, Agentic AI etc),
• Highly proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong interest in the automotive industry and a passion for innovation
• Ability to work independently and as part of a team

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

http://www.mhp.com/ 

At MHP, you will continuously grow with your tasks in an innovative and supportive environment. That makes us the perfect sparring partner for your career. Both for professional input and business networking. Among other things, we offer:

• We support and appreciate colleagues as they are and celebrate our successes together.
• We always welcome creativity and new impulses.
• In terms of time and place - depending on the project, at home, in the office, at the customer.
• With us, you get the opportunity to grow in your tasks, in your knowledge, and in your responsibility.

You can find a comprehensive overview of our benefits here 

The best thing is to apply now simply online via our JobLocator. Just a few clicks, and you can send us your application documents, such as CV, references, and project lists, if applicable. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across all divisions to see if there is a suitable position for you. Regardless of current job postings, we try to find the most matching job for you at MHP.

Still, have questions? Then take a look at our FAQs on our careers page.

If you have any further questions, please contact our recruiting team at +49 (0)7141 7856 1600.