Client Device Management Engineer

We are looking for a Client Device Management Engineer to join our team at MHP – A Porsche Company. In this role, you'll provide advanced technical support to end users within a global, fast-paced environment, helping resolve escalated incidents and service requests. You will work across various client device platforms and enterprise technologies, becoming a key player in ensuring seamless IT operations.

• Deliver 2nd-level IT support (on-site, remote, phone, email) for escalated incidents and requests.
• Manage and maintain systems for end-user device management, including OS upgrades and patching.
• Evaluate and test existing systems; recommend proactive improvements and new technologies.
• Maintain and update the IT Knowledge Base and service request models.
• Escalate complex issues to third-party vendors (Apple, Microsoft, etc.).
• Provide support for Office 365 applications (Outlook, Teams, etc.).

Must-Have Qualifications

• 2+ years of experience in 2nd-level IT user support.
• Strong communication skills and a customer-oriented mindset.
• Ability to work independently and collaboratively in an international team.
• Hands-on experience with macOS, Windows 10/11, and iOS devices.
• Solid experience in end-user device management, OS/software deployment and packaging tools (e.g., Jamf, Intune, PatchMyPC).
• Good knowledge of Microsoft 365, Azure, and Active Directory/Entra ID (user/group management).

Nice-to-Haves:

• Experience with security and support tools like Microsoft Defender, Zscaler, TeamViewer.
• Scripting knowledge (e.g., PowerShell, vbscript, cscript).
• ITIL awareness or certification.

As a technology and business partner, MHP has been digitizing the processes and products of its around 300 mobility and manufacturing sector customers worldwide for 29 years. For the management and IT consultancy, one thing is certain: digitization is one of the biggest levers on the path to a better tomorrow. Headquartered in Germany, the consultancy operates internationally and counts around 4,800 MHP employees.

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At MHP, continuous growth is part of the journey. We are at the forefront of digital transformation in the automotive sector. We offer an innovative, collaborative environment that supports both personal and professional development—making us an ideal partner for your career. Whether you're looking for expert input or opportunities to expand your network, you'll find both here.

What you can expect:

• Respect and recognition – We value individuality, support one another, and celebrate shared success.
• A culture of innovation – New ideas and fresh perspectives are always welcome.
• Opportunities to grow – Expand your expertise, take on more responsibility, and evolve with your role.

It's best to apply right away. It's easy online via our JobLocator. There you can send us your application documents, such as CV, certificates and, if applicable, project lists, in just a few clicks. A cover letter is not required.

By the way: When we receive your application, our recruiting team checks across departments whether there is a suitable position for you. Regardless of current job advertisements, we will try to find the most suitable job for you at MHP.

If you have any further concerns, please contact our recruiting team at MHP-TalentAcquisition-Mexico@mhp.com.