Quality Lead Business Services - Manager (f/m/d)

• Design and implement a standardized Quality Management System (QMS) across the Business Services organization, defining quality standards, policies, and control mechanisms
• Ensure alignment with internal controls (e.g., ISAE 3402) and compliance requirements
• Define and manage quality KPIs (accuracy, error rates, SLA adherence, rework levels) and track and report quality performance to the leadership team
• Implement quality checks, audits, and sampling methodologies, ensuring root cause analyses (RCA) are performed for recurring issues
• Identify process inefficiencies and drive standardization across teams and entities
• Lead Lean initiatives to reduce errors and improve efficiency
• Partner with Process Owners to simplify and harmonize processes before automation
• Collaborate with Automation and Digital teams to ensure quality-by-design in RPA, IDP, and Agentic Automation solutions, while identifying opportunities to reduce manual errors through automation
• Ensure data quality and process stability as prerequisites for digitalization
• Build strong relationships with team leads and managers to embed quality ownership, promote a quality-first mindset and accountability culture, and coach team leads on error prevention, not just error correction

• Bachelor’s or Master’s degree in Business, Finance or related field
• 5-8+ years experience in Business Services / SSC / BPO environment
• Strong experience in Finance & Accounting processes (AP, AR, R2R preferred)
• Proven track record in quality management, process improvement or operations excellence
• Lean / Six Sigma certification is a plus
• Experience with automation tools (RPA, AI, process mining) is an advantage 

Things to know before departure: 

• Start: by arrangement -  always on the 1st and 15th of the month
• Working hours: full-time (40h); 27 vacation days
• Employment contract: Unlimited
• Line of work: Consulting
• Language skills: Fluency in written and spoken English, German nice to have
• Flexibility & willingness to travel
• Other: a valid work permit

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

http://www.mhp.com/ 

At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We always welcome curiosity, creativity, and unconventional thinking patterns.
• We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
• We’re here to co-create your ideal career growth plan tailored to your professional aspirations.

The quickest way to apply is through our online JobLocator. It only takes a few clicks. 

You'll need to upload three documents: your CV, a cover letter, and your academic transcript or certificate. 

If you don’t have all of them right now, no worries - you can upload your CV multiple times in place of any missing document.

Once we receive your application, our recruiting team will review it across all departments to find the best match for you. Even if nothing in our current job postings is a perfect fit, we'll actively look for the right opportunity within MHP Romania. 

We’re excited to learn more about you! 

Do you still have questions? Then take a look at our FAQs on our careers page:  https://www.mhp.com/en/career 

If you have any further questions, please contact our recruiting team at recruiting-romania@mhp.com