IT Services Intern

Position Objective:

The Intern will work across the PCNA IT Teams, assisting in the coordination of support activities and gaining hands-on experience with general IT support tasks. Serving as a first-level technical support resource, the Intern will provide assistance to end users and help ensure smooth IT operations. The candidate will gain valuable experience with PCNA’s current IT systems and protocols.

This is a 6-month internship, offering exposure to IT support processes within a dynamic corporate environment.

The hourly range for this role is $18–$20/hr.

This internship requires working on-site in Atlanta, GA five days per week (in-office). 

Primary Responsibilities:

• Provide first level support for technical problems
• Ability to work across multiple IT Support Groups
• Assist in developing and deploying of computer images for laptop and desktop systems
• Support the set-up and maintenance of end user hardware and software
• Assist in the support of Apple IOS wireless users
• As assigned, completely configure, test and install files, applications and printers
• Record and resolve or escalate incoming support requests in various ticket tracking tools
• Work with Audio/Visual provider in the support of video conferencing and conference room equipment troubleshooting
• Track various IT assets with software/hardware tracking system(s)
• Transport, pack and unpack IT related equipment for installation or shipment
• Provide quality customer satisfaction, technical expertise, accuracy and timeliness in delivery
• Ensure Security policy is followed in regard to systems access
• Unlock user accounts and reset user passwords
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats

Qualifications:

Education:

• High school diploma and associates degree in a technical field or equivalent
• Industry relevant training or technical courses strongly desired

Skills:

• Support knowledge of Windows 10, Apple IOS, MS Outlook, SCCM, Wireless Technology, Remote field connectivity, MS Office, and hard disk imaging, Active Directory profile administration,
• Ability to solve advanced technical problems and trouble-shoot complex issues
• Strong multi-tasking skills with the ability to handle multiple priorities
• Professionalism and drive for quality customer service
• Passion for technology as well as flexibility, desire, and ability to explore new fields of technical knowledge when needed

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law. 

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