Customer Experience Senior Consultant (Remote - USA)

The Team

MHP’s Customer Experience (CX) team helps organizations modernize how they engage, serve, and support their customers through technology-enabled solutions.

We design and implement customer platforms, digital products, and operational systems that power sales, service, and marketing experiences. Our work spans enterprise platforms, system integrations, data, and process optimization — ensuring technology solutions are reliable, scalable, and deliver measurable business value.

The Role

We are seeking a highly motivated Senior Consultant to join our Customer Experience (CX) team. In this role, you will guide clients through complex digital transformations, focusing on change management, organizational readiness, and the seamless adoption of enterprise platforms. You will bridge the gap between technical execution and business strategy, ensuring our clients are fully equipped to leverage new operational systems.

Responsibilities

• Drive key elements of change management within large-scale IT and digital transformations (such as SAP S/4HANA or enterprise platform implementations), supporting organizational readiness across business units.· Manage and execute project management within agile IT projects, including capability tracking, requirements gathering, and management reporting.· Collaborate with technical and non-technical stakeholders to optimize customer experience processes and ensure solutions deliver measurable business value.
• Conduct market research, develop maturity assessments, and support the creation of strategic pitch decks for upcoming initiatives.
• Act as a primary client liaison, leading strategic workshops, presenting complex solutions to executive leadership, and building trusted, long-term relationships.
• Design and execute comprehensive change strategies, including stakeholder alignment, communication frameworks, and tailored training concepts.
• Collaborate with technical and non-technical stakeholders to optimize customer experience processes and ensure solutions deliver measurable business value. 
• Conduct market research, develop maturity assessments, and support the creation of strategic pitch decks for upcoming initiatives. 

Education::

• Master's degree or higher in Business Administration, IT, or a related discipline. 

Experience:

• 4+ years of professional experience in management consulting, IT project management, or organizational change management, with a strong track record in agile methodologies.· Certifications in Scaled Agile Framework (SAFe), PMO methodologies, or leading change management frameworks. Strong background in the automotive or technology sectors.

Preferred

• Certifications in Scaled Agile Framework (SAFe), PMO methodologies, or leading change management frameworks. Strong background in the automotive or technology sectors. 

Skills

• Exceptional client-facing skills, with a proven ability to manage expectations and confidently advise C-level executives and project sponsors.
• Strong organizational and execution skills
• Ability to manage multiple workstreams simultaneously
• Excellent written and verbal communication
• Comfortable working with both technical and non-technical stakeholders
• Detail-oriented with strong problem-solving ability
• Proficiency with MS Office and project tools (Jira, Visio, MIRO, etc.)

Percentage of required travel: up to 100%

Physical requirements:

• This job operates in an office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets.
• Must be able to lift 15 pounds at times.
• While performing the duties of this job the employee is required to talk, hear, walk, sit, stand, climb stairs on occasion with prolonged periods of sitting at a desk and working on a computer.
• Must be able to effectively work and complete tasks in an open office/noisy environment.
• Must be able to sit for prolonged periods of time while traveling in a car or airplane.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with MHP Americas, Inc. (i.e., H1-B visa, F-1 visa (OPT), or any other non-immigrant status).

MHP Americas, Inc. is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law. 

If you are an applicant from the state of California, please review the California Applicant Privacy Notice here.

As a digitalization pioneer in the mobility and manufacturing industries, MHP transfers its expertise to a wide range of industries and is a premium partner for thought leaders on their way to a Better Tomorrow. MHP serves over 300 customers worldwide. Among them are leading corporations, innovative medium-sized companies, and disruptive start-ups. MHP provides both operational and strategic consulting and delivers proven IT and technology expertise as well as specific industry know-how.

As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the US, UK, Romania, and China. For over 26 years, MHP has been shaping the future together with its customers. More than 4,000 MHP employees are united by the aspiration for excellence and sustainable success. This aspiration continues to drive MHP - today and in the future.

The salary range for this role is $95,000-$105,000. However, it is important to note that at MHP, the compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors, including but not limited to education, experience, knowledge, and skillset. MHP reviews compensation regularly and may adjust base salaries to reflect market competitiveness.

In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:

• Paid Vacation
• Paid Holidays
• Paid Sick leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program
• Subsidized Porsche and VW leasing programs

With MHP you have a hand in shaping tomorrow, today. Apply now on our JobLocator. Please include all documents like cover letter, resume, references and project lists (if applicable). 

By the way, our recruiting team will review your application both in the context of the specified job, and also cross- departmentally. This way we can evaluate whether there is a suitable position for you anywhere at MHP. 

You can reach our recruiting team at Recruiting-Americas@mhp.com