1st Level Support with German - Junior Consultant (f/m/d)

• Provide 1st Level Support through the Service Desk
• Monitor multiple ticketing tools
• Accept, categorize, assign, and track support tickets
• Perform proactive monitoring of multiple customer SAP systems
• Handle inbound calls via the support hotline
• Escalate critical incidents according to established procedures
• Monitor SAP transactions and system performance

• Excellent time management skills
• Excellent communication and interpersonal skills
• Ability to work independently as well as collaboratively in a team
• Detail-oriented and highly organized
• Ability to handle challenging situations and work under pressure

Things to know before departure:

• Start: by arrangement -  always on the 1st and 15th of the month
• Working hours: full-time (40h); 27 vacation days
• Employment contract: Unlimited
• Line of work: Consulting
• Language skills: Fluency in written and spoken English and German
• Flexibility & willingness to travel for on-site assignments
• Other: a valid work permit

ENABLING YOU TO SHAPE A BETTER TOMORROW

As a technology and business partner, MHP digitizes its customers' processes and products and supports them in their IT transformations along the entire value chain. As a digitization pioneer in mobility and manufacturing, MHP transfers its expertise to different industries and is the premium partner for thought leaders on their way to a Better Tomorrow.

MHP serves more than 300 customers worldwide: leading corporations and innovative medium-sized companies. MHP provides both operative and strategic consulting together with proven IT and technology expertise and specific industry knowledge. As OneTeam, MHP operates internationally, with headquarters in Germany and subsidiaries in the USA, UK, Romania, and China.

For 25 years, MHP has been shaping the future with its customers. More than 4.000 MHP employees share a commitment to excellence and sustainable success. This aspiration continues to drive MHP - today, tomorrow, and in the future.

MHP: DRIVEN BY EXCELLENCE.

http://www.mhp.com/ 

At MHP, we’re here to make sure that you have the best start in your career. We’re here to show you the ropes and enable you to get to know every facet of the IT consulting business. Your knowledge will expand through hands-on practical project work, training on the job, and, most importantly, inspiring mentors that will lead you to become your 2.0 version.

At the beginning of your journey with us, know that we value and support you just as you are, so:

• We all share a strong team spirit. Every win, big or small, belongs to all of us.
• We eagerly embrace your creativity and fresh perspectives as you embark on your career path.
• Here, you'll have mentors to teach you the ropes to build your technical depth and work towards becoming an expert in your field.
• We can lead your curiosity and passion for your field of expertise to an engaging experience that will consistently elevate your career.

The quickest way to apply is through our online JobLocator. It only takes a few clicks. 

You'll need to upload three documents: your CV, a cover letter, and your academic transcript or certificate. 

If you don’t have all of them right now, no worries - you can upload your CV multiple times in place of any missing document.

Once we receive your application, our recruiting team will review it across all departments to find the best match for you. Even if nothing in our current job postings is a perfect fit, we'll actively look for the right opportunity within MHP Romania. 

We’re excited to learn more about you! 

Still, have questions? Then take a look at our FAQs on our careers page.

If you have any further questions, please contact our recruiting team at recruiting-romania@mhp.com.