Port Quality Technical Specialist - Davisville

Position overview

The Port Quality Technical Specialist - Davisville provides hands-on technical and operational support to Porsche port operations. This role performs vehicle diagnostics, repairs, inspections, technical evaluations, warranty processing, and quality-control activities across the Porsche model line. The position identifies and documents product quality concerns, executes time-sensitive Port Quality Actions, supports vehicle release, and collaborates with Port Operations, Vehicle Logistics, Quality Engineering, Technical Support, Porsche Centers, and Porsche AG to maintain Porsche product and port quality standards.

Roles & responsibilities

• Perform hands-on diagnostics and mechanical, electrical, and software repairs on Porsche vehicles.
• Identify, evaluate, document, and report product quality concerns; escalate potential defects to PCNA Quality Engineering, Technical Support, and Porsche AG as appropriate.
• Execute and document Port Quality Actions, workshop campaigns, technical bulletins, and other corrective measures across all Porsche models.
• Plan and complete time-sensitive port quality projects to support efficient vehicle release and PCNA wholesale objectives.
• Perform and confirm completion of Pre-delivery Inspections (PDIs) and other required vehicle inspections in accordance with Porsche quality standards.
• Create, submit, and document PCSS warranty claims for warrantable repairs completed at the port.
• Process warranty parts returns to Parts Distribution Centers and/or Porsche AG in accordance with established procedures.
• Manage spare-parts inventory, damage claims, parts returns, and related documentation to support operational efficiency and cost control.
• Inspect transportation damage before and after repair; support Vehicle Logistics with damage analysis, repair recommendations, and repair estimates.
• Conduct quality-control inspections and provide technical oversight for repairs performed by port processor personnel and outside repair providers.
• Serve as technical lead for specialized Port Quality Action rework teams at North American ports when assigned.
• Maintain port workshop tools, diagnostic equipment, and related assets in safe and proper working condition; identify additional equipment needs for port operations.
• Support new-model, pre-production, and early-phase vehicle activities at the port by developing familiarity with emerging vehicle technologies and identifying potential concerns.
• Maintain and advance technical expertise through Porsche training programs and hands-on experience with current and emerging vehicle technologies.
• Perform other duties as assigned by the local Port Manager or Manager, Initial and Port Quality.

Qualifications

Education:

• Degree in Automotive Technology or an equivalent combination of education, technical training, and relevant experience required.
• ASE Certifications preferred.
• Completion of the Certified Porsche Technology Apprenticeship Program (PTAP) or equivalent Porsche technical training highly valued.
• Porsche Silver or Gold Level Certified Porsche Technician (ZPT) certification highly valued.
• Porsche High‑Voltage Technician (HVT) certification highly valued.
• Forklift experience and/or certification highly valued.
• Valid driver license and driving record that meet company requirements required.
• Ability to meet security and background requirements for port access required.

Experience:

• Minimum 2 years of Porsche automotive technical experience preferred. 

• Minimum 2 years of automotive dealership, workshop, port, or technical retail environment experience preferred. 

• Experience with automotive warranty processes, technical documentation, and Porsche AfterSales systems highly valued. 

• Proficiency with Microsoft Office products highly valued. 

Competencies:

• Strong hands-on automotive technical competence with in-depth knowledge of Porsche vehicle systems. 

• Ability to accurately identify, diagnose, repair, document, and communicate product quality concerns. 

• Solid understanding of automotive dealership, workshop, port, and vehicle-logistics operations. 

• High attention to detail and ability to follow complex technical, safety, and procedural instructions. 

• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines. 

• Effective verbal and written communication skills with the ability to work across organizational levels and functions. 
• Customer satisfaction and quality-focused mindset with a proactive approach to process improvement. 
• Ability to work independently on assigned tasks while functioning effectively as part of a team. 
• Willingness and ability to learn new technologies and apply them correctly within areas of responsibility. 
• Cultural awareness and effectiveness within a multidisciplinary, international organization. 

Percentage of required travel: Approximately 20-30% of total working time; travel across the United States, Canada, and internationally may be required.

Schedule/Shift: At port: primarily Monday-Friday, 8 working hours per day; weekend or night work may be required based on operational needs.

When traveling: hours will vary based on the specific travel schedule; weekend travel may be required.

The salary range for this role is $73,000-$102,000. However, it is important to note that at Porsche, compensation range is dependent on geographic location. Individual salaries within each range are determined through a wide variety of factors including but not limited to education, experience, knowledge and skillset. Porsche reviews compensation regularly and may adjust base salaries to reflect market competitiveness.

In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes:

• Paid Vacation
• Paid Holidays
• Paid Sick leave
• 401(k) match
• Medical, dental and vision coverage
• Tuition and certification reimbursement
• Life Insurance
• Short and Long Term Disability Coverage
• Subsidized gym membership program
• Subsidized Porsche and VW leasing programs 

Physical requirements

• Ability to perform physical activities including standing, walking, climbing, kneeling, crouching, and lifting objects weighing 50+ pounds. 
• Comfortable with physical exertion and extended periods of standing or walking in an active port workshop environment. 
• Exposure to moving mechanical parts, fumes, airborne particles, vibration, elevated noise levels, and varying weather conditions. 
• Frequent use of standard office, diagnostic, and workshop equipment. 
• Ability to travel long distances by aircraft or automobile. 
• Vision requirements include close, distance, color, and depth perception. 
  
  

Direct reports

List by job title any positions to be supervised by the incumbent:

• None

Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law. 

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